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SweetHomePet help

Customer Support

Tell us what you need help with. We can help with account access, verification, safety reports, listing concerns, and general questions.

Official support emailsupport@sweethomepet.comWrite from your account email when you can.
Protect sensitive information

Never send your password, one-time sign-in codes, full payment-card details, or unnecessary identity documents by email. Customer Support will tell you if information is required and how to provide it appropriately.

Choose a clear subject

How Customer Support can help

Account access

Use a subject such as “Account access” and write from the email connected to the account. Explain the message or step where you are stuck.

Verification

Use “Verification help” and identify whether your question concerns email, identity/account, seller, or organization verification. Do not attach documents unless requested.

Safety report

Use the in-product report link where available so the concern is connected to the relevant item. For follow-up, include the listing link and a concise factual summary.

Listing dispute

Use “Listing question” or “Listing dispute,” include the public listing link, and describe the specific content, decision, or outcome you want reviewed.

Frozen or deactivated account

Use “Account status review,” write from the account email, and explain why you believe the restriction or deactivation should be reviewed.

General question

Check the FAQ first. If you still need help, include a short, descriptive subject and the minimum context needed to answer safely.

Before you email

Help us understand the issue without oversharing.

  • Your account email, only if the request concerns your account
  • A short subject naming the type of help needed
  • The public listing or profile link, when relevant
  • Dates and a factual description of what happened
  • What you have already tried and the outcome you need

Immediate danger or animal welfare emergency?

Stop the interaction and contact the appropriate local emergency service, law-enforcement agency, animal-control authority, or animal-welfare organization. SweetHomePet Customer Support is not an emergency service. Preserve relevant evidence and submit a platform report when it is safe to do so.

Read Safety & Welfare guidance