Pet transactions between users
SweetHomePet is not the seller of pets listed by users. SweetHomePet does not receive or hold the pet purchase price. Cancellation, return and refund arrangements relating to the pet itself are agreed directly between buyer/adopter and seller/owner, subject to applicable law. SweetHomePet cannot reverse a pet-purchase payment that SweetHomePet never processed. Document agreements and communicate important terms in writing before committing, including cancellation, return and handover arrangements. Keep animal welfare central to any proposed return.
SweetHomePet platform-service fees
SweetHomePet may charge fees for Premium seller plans, Pro Premium seller plans, Featured visibility, Maximum Visibility and other approved SweetHomePet platform services. Refund/cancellation requests for SweetHomePet’s own fees are governed by the existing Billing & Refund Policy.
Disputes and reporting
Report fraud, misrepresentation, abuse, unsafe conduct, prohibited listings or policy violations to support@sweethomepet.com. Preserve relevant messages, listing details, agreements and payment records. SweetHomePet may review platform records, listings and account activity, remove content, or restrict or suspend accounts where appropriate.
Limits and urgent concerns
SweetHomePet is not a court and does not determine legal ownership disputes or guarantee recovery of pets or money. Animal-welfare emergencies, threats, theft, fraud or suspected criminal conduct should be reported to appropriate local authorities where applicable.
Marketplace limits
SweetHomePet does not process pet-purchase payments, provide escrow, or maintain user wallets or stored balances. It does not hold or disburse pet-purchase funds or allow user-to-user money transfers. SweetHomePet processes only its own platform-service fees. SweetHomePet is not a fulfilment centre and does not warehouse, package, ship, transport or take custody of pets. Users arrange lawful handover and transport directly.
Contact
Contact support@sweethomepet.com for policy questions or reports.